Studies have demonstrated that continual learning and development builds on the commitment level, motivation and focus of individuals. Our training solutions are designed to refine the inter-personal behaviours that can significantly impact on clients and your business profile. Topics available include:
Mastering First Impressions
In business, perception means everything! This topic explores the importance of positive first impressions through visual impact. In this interactive workshop, learn how to increase competitive power, maximise opportunities and manage perceptions to your professional advantage. Remember, we only get once to impress and your employees represent your brand.
Corporate Image and Style - Ladies / Gentlemen
Personal packaging speaks volumes! This session increases confidence and empowers participants to choose correct attire to support their role and meet client expectations. We can develop a corporate dress code, outlining appropriate professional and business casual guidelines. Our qualified image consultant is able to assist with executive presentation and personal shopping.
Business and Social Protocol
Impress clients with impeccable professional and social courtesies! In today's competitive climate, correct introductions, handshaking, dining skills, entertainment and other related protocols are paramount in day to day business encounters. Build on your professional confidence and style by mastering the nuances of correct behaviour for any situation.
Effective Networking Strategies
Talk costs nothing! The value of effective networking is difficult to quantify, however, mastering the art allows you to rise above competitors. Develop strategies to build lasting, business relationships and ways to nurture your key alliances. Networking protocol and objectives are incorporated.
Total Communication - Verbal / Non Verbal
Some people have an astounding ability to forge an instant bond with anyone, anywhere, anytime. Their talent is called rapport...and you can have it too! Learn how to align verbal and non-verbal communication, enhancing credibility, confidence and charisma. Understand appropriate body language and correct zoning.
Client Service Excellence
Business isn’t business – business is personal! Clients are people with real expectations, needs and concerns. Implementing superior service costs nothing and provides a distinct sales advantage. Build on current techniques and develop strategies for client retention and increased referrals. Learn how to WOW clients with just you!
Asian Business Etiquette
Preparing to go Global? Many organisations today are entering the international market and conducting business within the Asia-Pacific region. Displaying an understanding of Asian customs and business practices such as proper form in greeting rituals, exchange of business cards, gift giving and entertainment will assist in fruitful negotiations and international success.
Powerful Presentations
Have you ever been required to deliver a presentation or 'pitch' to a client? If so, chances are that the possibility of doing so has filled you with fear. Presentations can be daunting, however, the ability to deliver an effective pitch is a valuable management skill. Discover the importance of structure, content and tips to influence and persuade the listener.
Sessions are participatory and our expert facilitators encourage interaction from attendees. We believe that through enjoyment, the learning process is enhanced.
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